Acer e-tools: Acer sales partnership advantages

Complete services and solutions for the channel

Sep 21, 2007, Madrid - Acer, the fourth-largest vendor in the global PC market (source: Gartner data, 2Q 2007) announces e-tools, a complete set of services and solutions for the channel and end users.

Data from the 2Q 2007 confirmed that Acer posted the best overall growth rate among the top five world vendors, ranking fourth in the global PC market.

A significant contribution to this success was without question Acer’s consistency in pursuing its exclusively indirect sales strategy. In fact, retailers can count on a series of services, specifically designed and implemented to benefit both the point of sales and the end user.

Tracking assistance
In order to keep the customer continually updated on repair progress, Acer provides text message progress reports on repairs with precise indications and information on product repair or shipping progress. The same information can also be found via web or via call center.

CRM - Customer Relationship Management
The CRM service sets the goal of providing more value and superior service to the Acer certified channel. The strategy consists in directly contacting the end user to inform him of the nearest Acer dealer. All this is made possible through a procedure which involves Acer and the end user directly. The method is simple: Acer directly informs the end user of each new promotion, prompting him to subscribe to a site that manages promotions. As soon as the user requests a promotion code and selects his local dealer, Acer sends the dealer an e-mail to inform him of the event.

Acer Finance
For professional users with VAT codes, Acer Finance is the Acer group financial service world. The exclusive Acer Finance program includes a wide range of financial products, including leasing, operative leases and customized loans, making Acer purchases even easier. Acer Finance provides seamless support for Small and Medium Enterprise infrastructure growth since the financial tool is designed to meet their specific needs. For example, the 36 – 48 month operative lease is especially suited to support business security, guaranteeing efficient protection continuity and durability with technological updates for a fixed installment. The flexibility of Acer Finance makes it ideal for every situation.

Acer Connect: Web Area Partner
The Acer portal was designed to meet the growing needs of fast-moving, sophisticated professionals. The Acer’s “Partner” philosophy has led to the creation of a private, password-protected area where channel operators can meet, take advantage of Acer services, learn more about new proposals and keep up to date with the numerous innovations introduced on a daily basis. Once certification is received, Channel Marketing enables contacts by sending a UserName and Password. At this point, the “Acer World” holds no secrets. On the Acer Connect portal, Acer partners can find news and articles on Acer and its strategies, pricelists and promotions, contacts and support services, production and solution information and much, much more.

Server Configurator
One of the most popular tools with Solution Partners is the Server Configurator. Accessible through Acer Connect, an intuitive and user-friendly interface lets users select an Acer Altos server and storage system and configure it to his or her specific needs. Only the options specific to each machine can be selected to speed up the process. Furthermore, the configuration can be saved and reused in the future. The final configuration can also be exported in PDF and Microsoft Excel formats. The latter format is especially convenient since it lets users add elements to directly create an offer which already includes all saved partner data.

Acer Solution Center
The Acer Altos Solution Center is a professional server and storage center designed to create complete solutions to meet specific business customer needs while using Acer hardware and software to streamline solution deployment processes. The Solution Center’s role is to provide Qualified Acer Solution Partners with all they need to offer, install and correctly support integrated systems that meet specific end user needs.

Source: Acer Computer
www.acer-ee.com

2007-10-02 13:20

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