ACER EUROPE CHOOSES PC-DOCTOR DIAGNOSTICS FOR REPAIR CENTERS
ACER EUROPE CHOOSES PC-DOCTOR DIAGNOSTICS FOR REPAIR CENTERS
Integration With Acer´s Advanced Customer Relationship Solution
Milan, 5th August 2009 – Acer Europe AG today announced a new business relationship with PC-Doctor, the world leader in diagnostic and system information tools to reduce warranty and service delivery costs.
The companies are working together at regional Acer repair depots in Europe, the Middle East and Africa to integrate PC-Doctor Network Factory software with Acer’s advanced customer-relationship solution. The fully integrated solution will be used both by Acer-owned repair facilities and by authorized third-party repair services companies.
“We are working to create a best-in-class experience for our customers, and we have demanded the same in our diagnostic solution,” said Mario Fazio, Acer director, global customer service. “After rigorous testing of third-party solutions in pilot programs, PC-Doctor was the winner – both in terms of software quality and service excellence. Deployment of this superior customized diagnostics solution˝ he added ˝will further strengthen Acer´s continual drive for enhancing customer satisfaction by delivering higher quality of repairs, besides increasing productivity and operational effectiveness.”
PC Doctor’s implementation will start in July at Acer’s Service Center in Germany, where the solution was tested during the last quarter of 2008. Then the Service Centers in Italy, Czech Republic and France will follow. Since the agreement with PC Doctor is global, the solution will be deployed in all Acer Service Centers worldwide by 2010.
PC-Doctor Network Factory combines the company’s up-to-date diagnostics with network and database technologies to monitor and manage repair activities centrally and to capture test results for efficient repair center information processing. The valuable data can be analyzed by Acer for continuous improvement of processes.
“We are delighted to be part of Acer’s strategy to create an excellent service experience for its customers,” said Doug van Aman, PC-Doctor chief marketing officer. “We look forward to expanding our relationship with other Acer teams as the solution rolls out across EMEA and around the world.”
Source : Acer Computer
http://www.acer-ee.com/
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